Welcome to Plumb Guard Support
Welcome to our Support Centre! Find answers to your questions, watch Tutorial videos, and get expert guidance for setting up your products via Bluetooth. We’re here to assist you every step of the way.
Plumb Guard Video Support Hub
The Ultimate Video Resource for Plumb Guard Users
installation process
Learn how to install Plumb Guard products with our step-by-step installation guides.
maintenance process
Discover how to keep your Plumb Guard products in top condition with our easy-to-follow maintenance process.
troubleshooting
Troubleshooting Help: Get solutions to common issues with our plumbing guard products.
installation process
Learn how to install Plumb Guard products with our step-by-step installation guides.
maintenance process
Discover how to keep your Plumb Guard products in top condition with our easy-to-follow maintenance process.
troubleshooting
Troubleshooting Help: Get solutions to common issues with our plumbing guard products.
Download Hub
Connecting PLUMB GUARD™ TO YOUR PHONE
via Bluetooth
Easily connect your Plumb Guard products to your phone via Bluetooth with our step-by-step guide
01
Download Plumb Guard App from IOS & Android App Stores
02
Enable Bluetooth on your phone
03
Make sure your Plumb Guard is turned on
04
Open App
05
Press Scan for Plumb Guard and click on the matching serial number to connect.
06
Now you are connected to the Plumb Guard™ App.
Setup Connection to Phone via Bluetooth
Easily connect your Plumb Guard products to your phone via Bluetooth with our step-by-step guide
1. Download Plumb Guard App from IOS & Android App Stores.
2. Enable Bluetooth on your phone.
3. Make sure your Plumb Guard is turned on.
4. Open App.
5. Press Scan for Plumb Guard.
6. Click on your Plumb Guard serial number to the one you want to connect.
Frequently Asked Questions
Plumb Guard enhances safety by detecting voltage on both sides of the pipe being worked on, relative to the ground. When voltage is present, it issues an audible alarm and flashes a light to warn the user.
Plumb Guard actively monitors for electrical voltage in pipes during plumbing work. If voltage is detected, it alerts the user to halt operations until a qualified electrician can evaluate the situation, thus preventing potential electrocution.
Plumb Guard is user-friendly and does not require official training. HLP Controls PTY LTD provides a comprehensive manual and clear instructions with each unit. However, it's recommended to check with your contractor for any specific training arrangements they may offer.
The alarm is set to trigger at a detected voltage of 6 volts.
You can follow the instructions available for download.
Absolutely. Contact us, and we can customise Plumb Guard cables to your specifications.
Plumb Guard is watertight with the lid closed. With the lid open, it's water-resistant and should be handled as an electrical device.
Shake off excess water and gently dry with a towel. Allow it to air dry in a shaded area; avoid direct sunlight.
We recommend a check, calibration, and service every 12 months to ensure optimal performance.
If this occurs, please contact HLP Controls to arrange a service for troubleshooting the issue.
